Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with Bracken! This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1-5 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.

If we're experiencing a high volume of orders, processing may be delayed by a few days. If there's a significant delay, we'll notify you by email.

2. Shipping Rates and Delivery Times

We offer free tracked shipping on every order.

Shipping Method	Estimated Delivery Time	Cost
Standard Shipping	5-7 business days	Free

Delivery delays can occasionally occur due to carrier delays, weather, or other circumstances outside our control. Estimated delivery times are provided for informational purposes and are not guaranteed.

3. Order Tracking

Once your order has shipped, you'll receive a confirmation email with a tracking number. Please allow 24-72 hours for tracking information to update after you receive this email.

4. Shipping Destinations

Shipping availability is shown at checkout based on your delivery address.

5. Shipping Delays

While we make every effort to ensure timely delivery, Bracken is not responsible for delays caused by:

• Extreme weather or natural disasters
• Carrier-related delays
• Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed beyond the estimated delivery window, please contact us at jonesstone899@gmail.com and we will work with our shipping carrier to investigate.

6. Lost or Stolen Packages

Bracken is not liable for packages that are lost, stolen, or misdelivered after being marked as "delivered" by the carrier. If your tracking shows delivery but you have not received your package, please:

• Check with neighbors or household members
• Contact the shipping carrier directly using your tracking number
• Contact us at jonesstone899@gmail.com so we can assist further

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Bracken is not responsible for orders shipped to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us immediately at jonesstone899@gmail.com. We cannot guarantee changes once an order has entered fulfillment.

8. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery at jonesstone899@gmail.com with your order number and a photo of the damaged item. We will work with you to arrange a replacement, refund, or store credit in accordance with our Refund Policy.

9. Order Cancellations and Changes

Because orders are processed quickly, we can only accommodate cancellation or address change requests within 6 hours of order placement. Please contact us at jonesstone899@gmail.com as soon as possible if you need to make a change.

10. Contact Us

If you have any questions about this Shipping Policy, please reach out to us:

Email: jonesstone899@gmail.com